Warranty

Watches
5-year limited warranty on all watches from the date of purchase from an authorized dealer. If your watch malfunctions due to a manufacturer defect with the movement, hands, or dial within five years from the date of purchase, we will repair or replace upon inspection.

A proof of purchase is required for all warranty claims, so please keep your receipt. Proof of purchase needs to show retailer, date of purchase, and item purchased. If your watch was purchased from our website, the order number or email receipt will suffice. Any repairs received without proof of purchase will be processed as out of warranty and fees will be assessed. Return shipping is the responsibility of the customer, this includes shipping to and from Taki Watches (return shipping fees from Taki Watches are $5.00 within the continental US and $10.00 to Hawaii and Canada). Express shipping is not available on warranty repairs.

Warranty repairs that cannot be processed due to parts/components not being available will, at the discretion of Taki Watches, be replaced with a similar product.

This limited warranty excludes:

  • Normal wear and tear
  • Batteries and/or damage done by improper battery replacement
  • Watch bands
  • Accidental scratches or abrasions to the crystal, case, or buckle
  • Over exposure to water
  • Damage/wear from general abuse, mishandling, lack of care or negligence
  • Alterations or parts not supplied by Taki Watches

Warranty repairs are inspected upon receipt, any repairs received that do not meet this policy will be subject to repair fees.  See repairs below.

Repairs

Out-of-warranty repairs will be subject to costs (see below). Repair costs not listed below will be determined by the repairs department. Prepayment is required for all repairs. Return shipping is the responsibility of the customer, this includes shipping to and from Taki Watches (return shipping fees from Taki Watches are $5.00 within the continental US and $10.00 to Hawaii and Canada). Express shipping is not available on Warranty repairs.

Taki Watches is not responsible for any lost or stolen items during transit. We recommend sending your package insured via a trackable shipping method. Please keep the tracking number for your records.

Watch Band Replacements

$35.00 band replacement fee, plus $5.00 shipping within the continental US and $10.00 shipping to Hawaii and Canada. Please email us a picture of your watch to customerservice@takiwatches.com for help determining availability of replacement watch bands.

After you work with a customer service representative, send your watch to our repair department (address below) and enclose a note stating you would like a band replacement, style/color of band, a return address, daytime phone number, email address and check payable to Taki Watches for the amount determined.

If you would like to replace the band yourself, please call 763-432-9960 Ext:3 to order the right size/style for your watch and pay by credit card over the phone.  Please note, if you decide to replace the watch band on your own or through a local watch repair specialist Taki Watches is not responsible for any damage to the watch or band.

Note: If you live in Minnesota and wish to send a check, you will have to include an additional sales tax on the above fee.

Please note, the following can contribute to wear of your watch band: extended exposure to water, harsh soaps, cleaning products, hand sanitizer and/or alcohol-based products, certain aftershaves/colognes/perfumes, and perspiration.  Wearing/tugging on the band for a tight fit puts stress and pressure on the leather, stitching, pins and watch mechanics. Some leather finishes and lighter colored bands may show wear more quickly.

Battery Replacements

$25.00 for battery replacement, plus $5.00 shipping within the continental US and $10.00 shipping to Hawaii and Canada. Send your watch to the repair dept. address below and enclose a note stating you would like a battery replacement, a return address, daytime phone number, email address and check payable to Taki Watches for the determined amount. You can also contact customerservice@takiwatches.com for support. Please note if you decide to replace the battery on your own or through a local watch repair specialist Taki Watches is not responsible for any damage to the watch.

Note: If you live in Minnesota and wish to send a check, you will have to include an additional sales tax on the above fee.

Watch Crystal Repair

$40.00 for crystal replacement, plus $5.00 shipping within the continental US and $10.00 shipping to Hawaii and Canada. You must contact customerservice@takiwatches.com with a repair request, including a picture of your watch before sending it to us. We will get back to you within 2 business days on crystal replacement availability.

Note: If you live in Minnesota and wish to send a check, you will have to include an additional sales tax on the above fee.

Pin Replacement

Please contact customerservice@takiwatches.com indicating a pin replacement is needed, include a picture of your watch and your mailing address.

Repair Address

Taki Watches
Attn: Repairs
6180 Olson Memorial Highway
Golden Valley, MN 55422
PHONE | 763-432-9960 Ext. 3
HOURS | Mon–Fri 9:00 a.m.–6:00 p.m. CST

We reserve the right to change these policies at any time.  Updated 11/18.

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