Returns and exchanges are accepted within 30 days of purchase. If an item is purchased for the holiday season in November/December, we will accept returns until January 31st. Goods must be in original condition in packaging with tags attached. Original condition means there are no scratches, marks or blemishes on the product. The product must not have been sized or altered in any way.Exchanges ship for free (standard ground) within the continental US.
Free return shipping on merchandise over $50. Please note, this service is only available for US customers. To receive a prepaid return label, please contact Customer Service via email at email@example.com or via phone at 763-432-9960 Ext. 3.
For the special Closeout Sale promotion, free return shipping on exchanges is not available. Customer is responsible for return shipping on any items to be exchanged. Exchanges under the Closeout Sale promotion are subject to a $15 restocking and reshipment fee, including free items.
Gifts With Purchase – Free items shipped as a promotional “Gift With Purchase” must be returned along with the qualifying item in the original condition as described in the Standard Return Policy. The retail value of a “Gift With Purchase” not returned with the qualifying item will be deducted from the refund or credit amount.
We accept returns for takiwatches.com orders only. Purchases made from other online retailers or from local stores must be returned to the original point of purchase. Taki Watches will refund the cost of the item(s) to the credit card/paypal used for original purchase. Taki Watches does not refund original shipping charges, return shipping charges or accept C.O.D. deliveries.
Your refund will be processed within 5 business days of receiving your return. You will be notified by email when the transaction has taken place. Any returns that fail to meet the above return policy requirements will not be credited and will be assessed a return shipping fee of $5.00 within the continental US and $10.00 to Hawaii and Canada.
Steps for Return or Exchange:
- Exchanges ship for free (standard ground) within the continental US. Free return shipping on merchandise over $50. Please note, this service is only available for US customers.To receive a prepaid return label, please contact Customer Service via email at firstname.lastname@example.org or via phone at 763-432-9960 Ext. 3.
- Place item back in original packaging, then pack the merchandise to be returned so it will reach us in new condition.
- Mark the appropriate reason for return or exchange on your invoice, or copy of the invoice, and pack it in the box. Please let us know how to reach you – make sure that your name, address, phone number and email address are included. If you are exchanging for an item of greater value, please contact us for processing (see contact info above).
- Enclose invoice and return to our address using your preferred carrier:
Taki Watches Attention: Returns 6180 Olson Memorial Highway Golden Valley, MN 55422
- When we receive your return package, we will e-mail you the status of your return. Your request for return or exchange will be processed within 5 business days of receiving your return, provided it meets the above requirements.